Peopledesk digitally simplifies HR operations for India’s leading business service provider.
Peopledesk, Heptagon’s solution for seamless people management. Our application is an entry-to-exit HRMS which simplifies processes for HR professionals and employees.
Our Client
Our client is India’s leading business service provider and has a workforce with over 3 lakh employees. They provide a host of technology enabled staffing and managed outsourcing services across the country and internationally. Their services provide the required human resources for processes such as sales and marketing, customer care, after-sales service, back office operations, manufacturing operations and more.
The Challenge
Human Resource management is crucial and can be challenging with a workforce as large as our client’s. Managing HR operations which include recruitment, onboarding, attendance and leave, employee engagement etc. became a pain point. The existing system included a manual paper-pen procedure with some digital dependency. This system was not easy to comprehend given that it had to be used by all personnel, from basement to boardroom.
The Solution
People Desk, Heptagon’s solution, digitized HR operations through an easy-to-use mobile and web application. This offered features which include, Recruitment: Manages the hiring process, interview scheduling and assessment. Onboarding: In a completely paperless method, it raises offer letters and manages candidate documents. Attendance/Leaves: Mark attendance at a single click, and easily request leaves. Employee engagement: Engages employees with survey and announcements. Exit process: Manages exit procedures seamlessly with approvals an NOC workflows. HR documents: Safely and securely manages and stores documents of employees.
The Outcome
Peopledesk transformed HR operations at our client’s company by eliminating paper and manual efforts, drastically reducing human errors. Further, the language and usage of our light application seamlessly circumvented issues related to comprehension and complexity.
50%
Increase in Productivity
69%
Employee Retention
400%
Increased Conversion Rate
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