Revolutionizing onboarding and IT staff deployment
Intuitive & easy-to-use applications transform business operations of our client propelling a faster ROI
Our client is India’s leading business services provider, leveraging their extensive domain knowledge and future-ready digital platforms to drive client productivity, through outsourced solutions. They provide a host of technology-enabled staffing and managed outsourcing services across processes such as sales & marketing, customer care, after sales service, back office operations, manufacturing operations, facilities and security management, HR & F&A operations, and IT & mobility services.
Our client enterprise was growing at a phenomenal pace and were largely faced with two core issues at the enterprise and consumer level. Internally, the company hired human resources at a large scale through a laborious and manual onboarding process. At a consumer level, their IT staffing services required a smooth, reliable system to provide valuable staffing services, enhanced by technology. While these were the specific issues, the larger challenge was opening up their organization to a culture of digitalization. This implied that an investment had to be made in technology, modernizing their operations at a fundamental level, which was expected to deliver a quick ROI.
Heptagon’s solution addressed both obstacles our client faced. At an enterprise-level, an easy-to-use onboarding experience platform was developed. This was crafted to provide the new hire with a nearly complete autonomy over the onboarding process. They can remotely upload their documents, their photo, and signature digitally through their phone. Further, all information that is pertaining to the employee is stored in a centralized location securely. At a consumer level, Heptagon’s solution was a workforce management application that deployed IT staffing resources seamlessly. This reduced the time of resource deployment, simplified operations with features like selfie attendance at the center and geo-tagging, and reduced the client’s involvement at an official level. The application also included features for employee engagement through notifications and surveys.
The benefits of our delivered solutions were significant with a low investment in technology driving significantly larger outcomes. To begin with, onboarding converted into a completely paperless process. A centralized system allowed sensitive documents and information to be accessed and stored securely. The time taken in business functions reduced, impacting their revenue engine. On a consumer front, the workforce management solution was a vital value addition to our client’s services. Their customer was ensured of a hassle-free deployment process which easily enhanced their experience given an easy, accountability-centric, management solution.
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